TERMS & CONDITIONS
TERMS & CONDITIONS inc PROVISIONS FOR COVID-19
As Metro Designer Cake is a boutique studio, we only take on a certain amount of orders per week. To secure your date, a NON REFUNDABLE retainer of 50% must be paid. On receiving your order, your booking will then be confirmed with an invoice. Your booking is only acknowledged once the retainer is paid. The remaining 50% must be made 2 weeks prior to your event. Wedding cakes MUST be paid for in full 1 month prior to the wedding. Bookings made with less than 1 weeks notice must be paid for in full prior to commencement of the order.
CANCELLATIONS
Metro Designer Cakes reserves the right to cancel any order, at any time due to sickness or personal circumstances. (INCLUDING THE NEED TO ISOLATE DUE TO COVID-19 RELATED ISSUES) In this event, the full deposit will be returned & MDC will do their best to acquire an alternate cake designer. PLEASE NOTE; THE QUOTE MAY NOT BE THE SAME. IT WOULD BE UP TO THE DESCRECTION OF THE ALTERNATE CAKE DESIGNER
In the event that we go into lockdown at the time of your event, your deposit will be moved to an alternate date, (depending on availability. We will do our best to move your order to another date!)
This MUST be communicated in an email. Only once we have received an email from you confirming your postponement, due to Covid-19 restrictions, will your booking will be moved. This must be done with a minimum of 3 days’ notice. Any email requests, shorter than 3 days notice will forfeit your deposit.
Should you cancel your event completely (reasons due to Covid-19 ONLY ) only 50% of your deposit will be eligible for refund. ALL OTHER CANCELLATIONS WILL FORFEIT YOUR DEPOSIT (each situation will be taken into consideration)
BY PAYING THE DEPOSIT, YOU AKNOWLEDGE & ACCEPT TERMS & CONDITIONS
As Metro Designer Cake is a boutique studio, we only take on a certain amount of orders per week. To secure your date, a NON REFUNDABLE retainer of 50% must be paid. On receiving your order, your booking will then be confirmed with an invoice. Your booking is only acknowledged once the retainer is paid. The remaining 50% must be made 2 weeks prior to your event. Wedding cakes MUST be paid for in full 1 month prior to the wedding. Bookings made with less than 1 weeks notice must be paid for in full prior to commencement of the order.
CANCELLATIONS
Metro Designer Cakes reserves the right to cancel any order, at any time due to sickness or personal circumstances. (INCLUDING THE NEED TO ISOLATE DUE TO COVID-19 RELATED ISSUES) In this event, the full deposit will be returned & MDC will do their best to acquire an alternate cake designer. PLEASE NOTE; THE QUOTE MAY NOT BE THE SAME. IT WOULD BE UP TO THE DESCRECTION OF THE ALTERNATE CAKE DESIGNER
In the event that we go into lockdown at the time of your event, your deposit will be moved to an alternate date, (depending on availability. We will do our best to move your order to another date!)
This MUST be communicated in an email. Only once we have received an email from you confirming your postponement, due to Covid-19 restrictions, will your booking will be moved. This must be done with a minimum of 3 days’ notice. Any email requests, shorter than 3 days notice will forfeit your deposit.
Should you cancel your event completely (reasons due to Covid-19 ONLY ) only 50% of your deposit will be eligible for refund. ALL OTHER CANCELLATIONS WILL FORFEIT YOUR DEPOSIT (each situation will be taken into consideration)
BY PAYING THE DEPOSIT, YOU AKNOWLEDGE & ACCEPT TERMS & CONDITIONS